Answers to the most common questions about laptops.lt computers, warranty, delivery and payment. If you cannot find your answer, email [email protected].
What is the difference between a refurbished and a used laptop?
A refurbished laptops.lt computer is a used computer that has been tested: it is cleaned, has a clean operating system installation, a tested battery and display, a clearly described condition grade A, B or C, and comes with a 12-month warranty. That inspection, the described condition and the warranty are what set it apart from a simply used laptop.
What do condition grades A, B and C mean?
laptops.lt condition grades: A – like new, battery ≥ 80 %; B – minor cosmetic scratches, display without defects, battery ≥ 70 %; C – clear signs of use, described and photographed on the product page, technically sound. New computers are marked “New” and carry the manufacturer’s warranty.
What warranty do new and refurbished computers have?
New Dell computers from laptops.lt carry a 36-month manufacturer’s warranty (battery 12 months), refurbished computers a 12-month warranty (battery 6 months), parts 12 months. The warranty does not cover mechanical damage, liquids or software. Full terms – Warranty and returns.
Where is a new Dell serviced under warranty?
A new Dell bought from laptops.lt carries the manufacturer’s warranty, so warranty service takes place at the manufacturer’s service centres in Lithuania. If you are not sure where to start, email [email protected] and state your order number and the computer model.
Can I collect in Vilnius and see the item before buying?
laptops.lt hands over orders in Vilnius, Žygio g. 90, by prior arrangement – free of charge, usually the same day. There is no display stock on site – each item is prepared to order, so please email us before coming to organise a time on a working day between 11:00 and 15:00.
How much does delivery cost and how long does it take?
laptops.lt delivers across Lithuania: to an Omniva or LP Express parcel locker – €3.99, 1–3 working days; by courier to your door – €6.99, 1–2 working days; collection in Vilnius by prior arrangement – free. More – Delivery and payment.
When will my order be dispatched?
Orders paid by 14:00 on a working day are dispatched by laptops.lt the same day. New Dell computers are dispatched from the supplier’s warehouse and delivered in 1–2 working days by courier or in 1–3 working days to a parcel locker.
How can I pay?
laptops.lt accepts bank transfer, bank card online (Revolut), Revolut Pay, Apple Pay / Google Pay and PayPal; on collection in Vilnius you can pay cash or card. All prices are in euros and include VAT; you choose the payment method at checkout.
Do you issue a VAT invoice? Do prices include VAT?
Yes – laptops.lt issues a VAT invoice with every order, and all prices on the site are in euros and include VAT. If you are buying on behalf of a company, enter its name, company code and VAT number in the order notes or email them right after ordering.
Can I return an item if it doesn’t suit me?
Yes – an item bought online from laptops.lt can be returned within 14 days of receipt without giving a reason (Article 6.22810 of the Civil Code of the Republic of Lithuania). The item must be undamaged and complete, return postage is paid by the buyer, and we refund within 14 days.
Which keyboard layout do the laptops have?
The keyboard layout is stated in the specifications of every laptops.lt product – it may be LT, US, DE, ND or another. If you need a different layout, keyboard stickers or a keyboard replacement may be an option – email us before ordering and state the exact model you are interested in.
Which operating system is installed?
Refurbished laptops.lt computers come with a clean operating system installation, tested and ready for work. For new computers the operating system is listed in each product’s specifications – please check there before ordering.
How do I find the right charger or part for my laptop?
Charger and part compatibility depends on the laptop model, so before ordering from laptops.lt email [email protected] and state the exact model or serial number of your computer. The parts catalogue is being built up: chargers are available now, the other sections are being added.
How can I contact you?
You can reach laptops.lt by email at [email protected], by phone on +370 685 96387 or via Facebook; we reply Mon–Fri 11:00–15:00. The collection point is Žygio g. 90, LT-08242 Vilnius, by prior arrangement. Company details – Contact.
Updated: October 2026