laptops.lt warranty: new Dell computers – 36-month manufacturer’s warranty (battery 12 months), serviced at the manufacturer’s service centres in Lithuania; refurbished (used) computers – 12-month laptops.lt warranty (battery 6 months); parts – 12 months. Items bought online can be returned within 14 days of receipt without giving a reason.
Warranty periods
| Item | Warranty | Battery |
|---|---|---|
| New Dell computers | 36-month manufacturer’s warranty | 12 months |
| Refurbished (used) computers | 12-month laptops.lt warranty | 6 months |
| Parts | 12 months | – |
New computers carry the manufacturer’s warranty, so warranty service takes place at the manufacturer’s service centres in Lithuania. The warranty on refurbished computers and parts is handled by laptops.lt – email [email protected] with your order number and a description of the fault.
What the warranty does not cover
The warranty does not cover mechanical damage, liquid damage or software faults. The battery is a consumable part, so it has the shorter period shown in the table.
Condition grades
| Grade | Features | Battery |
|---|---|---|
| New | New item with the manufacturer’s warranty | – |
| A | Like new | ≥ 80 % |
| B | Minor cosmetic scratches, display without defects | ≥ 70 % |
| C | Clear signs of use, described and photographed on the product page; technically sound | – |
The condition grade is listed in the specifications of every refurbished computer; each one is tested, cleaned, has a clean operating system installation and a tested battery and display.
Returns within 14 days
Items bought online can be returned within 14 days of receipt without giving a reason (Article 6.22810 of the Civil Code of the Republic of Lithuania). The item must be undamaged and complete with all accessories.
- Email [email protected] – state your order number and the item you are returning.
- We will send you return instructions and the address.
- Post the item securely packed – return postage is paid by the buyer.
- We refund within 14 days.
A warranty fault is handled separately from a no-reason return – report it by email too. Delivery and payment terms – Delivery and payment; contact details – Contact.
Updated: October 2026